FAQs

Yes. Every product FanDirect makes is officially licensed and approved by the clubs themselves. This ensures every product is crafted to the highest production standards with authentic design and accurate colours.

It does. A percentage of every Fan Direct sale goes directly back to the club. So buying that crest for your living room isn't just good taste. It's actually good for the club too.

Our products are made with premium materials selected for durability, comfort and long-term performance. Material details are listed on each product page.

Care instructions vary by item and are included on each product page where appropriate. Following these guidelines will help maintain the quality and longevity of your purchase.

Football fans are everywhere and so are we. International shipping is available worldwide via our approved partner. Delivery times and costs may vary by destination and will be shown at checkout.

You'll receive a confirmation email as soon as your order is on its way, along with any tracking information.

We move quickly to get orders out, so please contact us as soon as possible if you need to make a change. We may not always be able to make amendments once the order is confirmed but get in touch and we'll do everything we can to help.

At the moment we ship to all countries in North America and Europe. As well as Australia, Brazil, Mexico, Chile, Colombia, Israel, Japan, Singapore, UAE. Stay tuned as we continue to develp more routes to your country.

If you encounter issues shipping to your country at checkout, please reach out to our Customer Support team.

We do not ship to PO Boxes or APO/FPO addresses

We ship internationally via our approved logistics partner. Once your order reaches your country, a local carrier completes the final delivery to your home.

If your tracking hasn’t updated and you’re concerned, please contact our Customer Service team and we’ll look into it immediately.

Unfortunately not. Due to varying customs processes across countries, we’re unable to guarantee expedited delivery.

You’ll receive a confirmation email as soon as your order ships, including tracking details. Delivery typically takes 6–10 buisness days.

Please contact our Customer Service team so we can begin the refund or reshipment process.

We can usually cancel an order within 24 hours of purchase. Please reach out to Customer Service to request a cancellation.

Yes. Any applicable fees will be shown at checkout.

Yes. These will be calculated based on the shipping address you provided at checkout.

In the rare event, your package is held in customs, please contact our Customer Service team through chat. We’ll investigate and resolve the issue.

Clearance times vary by country and product type. Most orders clear within a few days, and we aim for delivery within 10 days of shipment.

We can investigate delays and help resolve issues, but we cannot expedite standard customs procedures. Contact us through chat and we’ll assist.

You shouldn’t be asked to pay any additional fees after checkout. If you are, please contact us immediately.

No. We follow all customs regulations to ensure your package isn’t delayed or held.

No. We must declare accurate values to comply with customs regulations.

All international shipments must go through customs inspection. We’ve handled all required paperwork and fees. If an issue arises, please reach out.

Please contact our Customer Service team and we’ll investigate.

If customs contacts you for additional documents, please reach out to us and we’ll guide you through the next steps.

If you’re unsatisfied with your item, we accept returns on eligible items within 30 days of delivery. Items must be unworn/unwashed, in the original packaging and free from damage caused after delivery. We also ask that you cover the return label (shipping cost) to our warehouse. Please contact the FanDirect Team Manager to guide you through the process.

The refund will be processed as soon as the item has been recived by our warehouse

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