Returns Policy

Last updated: 28 October 2026

We want you to be completely happy with your purchase from the FC Barcelona official store. If you're not satisfied for any reason, we're here to help.

Return Window

You may return unwanted items within 30 days of the delivery date for a full refund or exchange. The cost of shipping the product back to FanDirect must be covered by the customer. In addition, the product must meet the conditions below.

Return Conditions

To be eligible for a return, items must be:

• Unworn and unwashed
• In their original packaging
• Free from damage caused after delivery

How to Return

1. Email support@fandirect.com with your order number and reason for return
2. We'll send you a prepaid returns label within 1–2 business days
3. Pack the item securely and drop it off at the designated carrier location
4. Once received and inspected, your refund will be processed within 5–7 business days

Refunds

Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will send a replacement or issue a full refund at no cost to you.

Questions?

Contact our support team at support@fandirect.com.